Welcome to www.Pickki.com, the official website and application of Pickki Logistics Limited (Pickki, we, us). By accessing or using this platform, you (User, you, your) acknowledge that you have read, understood, and agreed to be bound by the terms and conditions set forth herein. We recognize that legal documentation may be extensive and, at times, tedious. However, it is essential that you review these terms carefully prior to using the platform. Your continued use of this platform constitutes your acceptance of these terms and your agreement to comply with them in full. If you have any questions or require clarification regarding any part of this agreement, you are encouraged to contact us at Pickkidelivery.com. We will be pleased to assist you.
Last Updated: 1st January 2025
1. General Tearms
1.1 These Terms of Use govern your access to and use of our website and mobile application (collectively referred to as the “Platform”), and set forth the legally binding terms and conditions under which you may access, browse, register with, or otherwise utilize the Platform and its associated services. These Terms of Use apply to all individuals who access or use the Platform, including but not limited to registered users and guest users (collectively referred to as “Users”).
1.2 By accessing or using the Platform in any manner whatsoever, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use. Your continued use of the Platform constitutes your full and unconditional acceptance of, and agreement to comply with, these terms.
1.3 You acknowledge and agree that any breach of these Terms of Use may result in the restriction, suspension, or termination of your access to, or use of, the services provided on the Platform, at our sole discretion and without prior notice.
1.4 We reserve the right to amend or update these Terms of Use at any time by revising the contents of this page. You are advised to review this page periodically to stay informed of any modifications, as such changes shall be binding upon you. In the case of existing Users, we will provide reasonable notice of any material amendments by displaying a prompt or notification within the mobile application.
1.5 If you do not agree to be bound by these Terms of Use, you must refrain from accessing the Platform or using any of the services provided therein.
2. Scope of Services
2.1 The Platform enables Users to request the services of our delivery partners (“Deckers”) to place orders for, or pick up, food, grocery items, over-the-counter drugs, medical consumables, and other non-prescription health-related products (collectively referred to as “OTC Pharmaceuticals”) from selected restaurants, supermarkets, and pharmacies (collectively referred to as the “Services”).
2.2 The Platform features a curated selection of restaurants, supermarkets, and pharmacies from which Users may choose to order their preferred meals, grocery items, and OTC Pharmaceuticals. Upon selection, these items will be picked up and delivered to the User’s designated location by a Decker.
2.3 We do not exercise control over, nor do we guarantee, the availability, quality, safety, or suitability of the food, grocery items, or OTC Pharmaceuticals listed on the Platform. We make no representations regarding the accuracy or reliability of product descriptions or the ability of the restaurants, supermarkets, or pharmacies to fulfill orders as advertised. Additionally, we do not warrant the safety or effectiveness of OTC Pharmaceuticals provided through third-party vendors.
2.4 Unlike our delivery services, we do not provide any warranty, express or implied, regarding the quality, condition, or merchantability of the food, grocery items, or OTC Pharmaceuticals ordered through the Platform. To the fullest extent permitted by law, we expressly disclaim all such warranties, including but not limited to fitness for a particular purpose or satisfactory quality.
3. Accessing our Platform and the Services
3.1 We do not guarantee that the Platform or any of the Services will be continuously available, uninterrupted, or error-free. We shall not be liable to any User for any loss or inconvenience arising from the unavailability of the Platform, whether for a specific period or otherwise.
3.2 We do not guarantee that the Platform, or any content contained therein, will be free from errors, omissions, or inaccuracies. While we strive to ensure that the information presented is correct, we do not make any representations regarding the completeness or accuracy of such content.
3.3 You are solely responsible for ensuring that you have the necessary arrangements in place to access the Platform. Furthermore, you are responsible for ensuring that any individuals who access the Platform through your User profile are made aware of these Terms of Use and any other applicable terms and conditions, and that they comply with them.
4. Membership and Registration
4.1 Our Services are exclusively available to individuals who are 18 years of age or older and who possess the legal capacity to enter into binding contracts under applicable law. By registering for the Platform, you represent and warrant that you are at least 18 years of age and that all information provided during registration is accurate and truthful.
4.2 Users who meet the eligibility requirements set forth in Clause 4.1 must create an account as outlined in Clause 4.3 below.
4.3 To create an account, you must provide your full name, email address, telephone number, and delivery address. Upon registration, a one-time password will be issued to you. At this stage, you are required to confirm your acceptance of these Terms of Use and our Privacy Policy by ticking the appropriate box.
4.4 You are solely responsible for maintaining the confidentiality of your login details and must not share or disclose your credentials to any third party. You agree to assume full responsibility for all activities and orders made using your login information. In the event of any theft, loss, or unauthorized use of your account or password, you must notify us immediately at Pickkidelivery@gmail.com.
4.5 Once your account is created, you will have the ability to select restaurants or supermarkets of your choice, place orders for meals and grocery items, and request that a Pickki Champion deliver these items to your registered address.
4.7 In the event that we suspect or detect any potential security breach or misuse of the Platform, we reserve the right to require you to change your password. Failure to comply with this request may result in the suspension or deletion of your account.
4.8 As a User, you:
4.8.1 Represent and warrant that all account information you provide is accurate, up-to-date, truthful, and not misleading;
4.8.2. Agree to update your account information promptly should it change; and
4.8.3. Acknowledge and accept sole responsibility for any direct or indirect consequences arising from the inaccuracy of such information or failure to update it.
4.9. The information you submit during the account creation or update process serves as proof of your identity. We reserve the right to verify the accuracy of the information provided at any time and may request additional documentation for identity verification purposes.
4.10. You may terminate your account at any time. Upon termination, your account details will be deleted from the Platform.
5. Payment
5.1. All payments made on the Platform are processed through a third-party payment processor, which facilitates the online payment transactions.
5.2. To successfully place an order, Users may choose from the following payment methods:
5.2.1. Payment via a closed-loop electronic wallet on the Platform, which can be topped up through the available payment channels. The funds in the wallet may only be used for purchasing food through the Platform;
5.2.2. Payment via debit card;
5.2.3. Payment through bank transfer;
5.2.4. Payment via QR codes;
5.2.5. Payment through any of the wallets provided on the Platform; or
5.2.6. Payment through any other payment methods or channels that our payment service partners may offer from time to time.
5.3. The third-party payment processor is solely responsible for processing all payment transactions conducted on the Platform.
5.3. The third-party payment processor is solely responsible for processing all payment transactions conducted on the Platform.
5.5. The delivery fee is provided on the checkout page.
5.6. The total price, which includes the cost of the items ordered and the delivery fee, is stated at the checkout and must be paid in full at the time the order is placed.
5.7. By creating an account on the Platform, you agree to comply with and be bound by these payment terms.
6. Intellectual Property
6.1. We, along with our partners, retain ownership of all intellectual property rights in and to the Platform and any material published on it. These rights are protected by applicable copyright laws in Nigeria, and all such rights are hereby reserved. You are permitted to access and use such materials solely for personal, non-commercial use. Any reproduction, distribution, public display, modification, or other use beyond this limited licence is strictly prohibited without our prior written consent.
6.2. We either own or have been granted the licence to all rights, titles, and interests in and to the Platform, including but not limited to all intellectual property rights arising under patent law, copyright law, design rights, trade secret law, and all other proprietary rights. Any attempt to disassemble, decrypt, extract, reuse, reverse-engineer, copy, reproduce, display, transmit, or use any part of the Platform, in whole or in part, without our express written authorization is strictly prohibited and may result in civil and/or criminal liability.
6.3. If you believe that any content on our Platform infringes your copyright or other intellectual property rights, please contact us at Pickkidelivery@gmail.com. We take such concerns seriously and will act promptly to investigate and, if necessary, remedy any infringement.
6.4. You acknowledge and accept that the descriptions of food menus and grocery items listed on the Platform are based on submissions made by Users who have previously engaged our Services to purchase such items. As such, Pickki shall not be held liable for any inaccuracies or inappropriate descriptions of food or grocery items. Should you identify any discrepancies or errors, please contact us and we will promptly take steps to correct them.
6.5. You further acknowledge that descriptions of OTC Pharmaceuticals listed on the Platform are provided by the respective pharmacies. Pickki does not assume liability for any inaccuracies, misrepresentations, or inappropriate use of terms related to OTC Pharmaceuticals. If you believe a particular product has been inaccurately described, kindly notify us, and we will take immediate steps to address the issue.
7. No Reliance
The content available on our Platform relating to meals, grocery items, and OTC Pharmaceuticals is provided for general informational purposes only and does not constitute advice upon which you should rely. While we make reasonable efforts to ensure the accuracy and timeliness of the information presented, we make no representations, warranties, or guarantees—whether express or implied—that such content is accurate, complete, or up-to-date. You acknowledge and agree that any reliance you place on such information is strictly at your own risk.
8. Limitation of Liability
8.1. Nothing in these Terms of Use shall exclude or limit our liability for death or personal injury resulting from our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable Nigerian law.
8.2. To the fullest extent permitted by law, we exclude all conditions, warranties, representations, or other terms which may otherwise apply to our Platform or any content on it, whether express or implied.
8.3. We accept no responsibility for the content of any third-party websites linked to our Platform. These links are provided for your information only and should not be interpreted as an endorsement by us. We will not be liable for any loss or damage arising from your use of such websites.
8.4. Our Platform is intended solely for domestic and private use. You agree not to use the Platform for any commercial or business purposes without our prior written consent. We shall not be liable for any loss of profit, loss of business, business interruption, or loss of business opportunity resulting from unauthorized commercial use.
8.5. To the extent permitted by law, Pickki shall not be liable for any indirect, incidental, punitive, special, or exemplary damages, including but not limited to loss of data, revenue, or profits, arising out of your use of or inability to use our Services.
8.6. We are not liable for any damage, loss, or harm that may result from unauthorized access to, tampering with, or misuse of your Pickki account.
8.7. You agree not to hold Pickki liable for any damages or losses—direct or indirect—that may result from:
8.7.1. delays, interruptions, or disruptions in our Platform or Services;
8.7.2. your inability to access or use our Services;
8.7.3. suspension, deactivation, or other actions taken in relation to your Pickki account;
8.7.4. use of our Platform or Services in a manner that violates these Terms of Use, including any inaccuracies, omissions, or errors in data submitted to us;
8.7.5. any damage caused by viruses, malware, or other technologically harmful materials resulting from your use of our Platform or third-party links accessed through it.
8.8. We will not be liable for any loss or damage—whether in contract, tort (including negligence), breach of statutory duty, or otherwise—even if foreseeable, arising out of or in connection with your use of, or inability to use, our Platform.
9. Indemnification
9.1. You agree to indemnify, defend, and hold harmless Pickki, its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with:
9.1.1. your use or misuse of our Services;
9.1.2. your use or misuse of any OTC Pharmaceuticals delivered via our Platform;
9.1.3. your violation of these Terms of Use or any applicable laws or regulations.
9.2. We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate fully with our defense of such claims.
10. Term and Termination
These Terms of Use become effective from the date you begin using our Services and will continue until terminated either by you (by closing your account) or by us.
11. Restricted Activities
11.1. You may only use our Platform for lawful purposes and in accordance with its intended use. You must not use it, or allow anyone else to use it, for any other purpose.
11.2. As a user of our Services and Platform, you agree not to use them:
11.2.1. in violation of any applicable law or regulation;
11.2.2. in a manner unauthorized by or detrimental to Pickki;
11.2.3. for fraudulent purposes, including providing false identification;
11.2.4. to modify, adapt, decipher, disassemble, or reverse-engineer any part of our Platform.
12. Electronic Communication
12.1. By using our Services, you consent to receive communications from us electronically (via email or via the Platform), and agree that these communications satisfy any legal requirement for written communication.
12.2. You agree to the use of electronic signatures, contracts, orders, and records, and accept the electronic delivery of records of transactions initiated or completed by you. You waive any legal requirements in any jurisdiction requiring original (non-electronic) signatures or records.
13. Severability
13.1. If any part of these Terms of Use is found to be invalid, unlawful, or unenforceable by a competent authority, that part will be severed from the remaining terms, which shall remain valid and enforceable to the fullest extent permitted by Nigerian law.
14. Personal Data
14.1. We collect and process your personal data. Please refer to our [Privacy Policy] for details on how your data is handled. Except for our payment providers, we do not share your personal information with third parties.
15. Sanctions for Breaches
15.1. In the event of fraud, a breach of these Terms, or violation of any applicable law, we may take actions including, but not limited to:
15.1.1. suspending or terminating your access to some or all Services; and/or
15.1.2. notifying relevant authorities and pursuing legal action.
15.2. Suspension or termination takes effect from the date we notify you. Your account may be deleted immediately without further notice.
16. Placing Orders
16.1. Product images on our Platform are for illustration only. We strive for accuracy but cannot guarantee exact representations.
16.2. All order communications and pages are in English. You will be able to review and correct your order before confirming.
16.3. Confirming your order means you accept it, including all details and corrections made prior to confirmation.
16.4. Orders must be made from restaurants, supermarkets, or pharmacies listed on the Platform.
16.5. You may request a listing of an unlisted vendor, but we are not obligated to comply.
16.6. You can view your order summary at the checkout page before confirmation.
16.7. Confirmed orders constitute an offer to purchase. Cancellations must occur before the order is accepted by the restaurant or pharmacy.
16.8. A summary of your order history and payments is always accessible through your account.
17. Delivery of Your Order
17.1. Deliveries are executed directly between you and Pickki.
17.2. You agree to accept delivery of your confirmed orders.
17.3. If you do not receive part or all of your order, contact customer service immediately. If valid, we will either redeliver or refund the undelivered portion.
17.4. You are not entitled to a refund or redelivery if you fail to accept your order.
17.5. It is your responsibility to ensure your delivery details are accurate.
17.6. In case of incorrect or mixed-up orders, contact us immediately. Do not tamper with the order, as we may require its return in the original state.
18. Complaints
18.1. All complaints should be submitted to our customer service team via email at Pickkidelivery@gmail.com or through the in-app chat box.
19. Disclaimer
19.1. Our Services are provided as is and as available. We make no warranties regarding:
* relationships with any listed vendors,
* availability, reliability, or quality of Services or goods,
* uninterrupted or error-free Service delivery.
You assume all risk related to your use of the Services.
19.1.1. Pickki does not provide medical advice and is not a healthcare provider.
19.1.2. We only deliver over-the-counter (OTC) pharmaceuticals. We do not deliver prescription drugs.
20. Promotional Codes
Pickki may offer Promo Codes for discounts or benefits. By using a Promo Code, you agree that:
20.1.1. It must be used lawfully and only for its intended purpose;
20.1.2. It must not be duplicated, transferred, or made public;
20.1.3. It may be disabled by Pickki at any time;
20.1.4. It is subject to specific terms set by Pickki;
20.1.5. It has no cash value;
20.1.6. It may expire without notice;
20.1.7. We may withhold or deduct benefits obtained through misuse or breach of these Terms or Promo Code conditions.
21. Governing Law
These Terms are governed by Nigerian law. Any disputes will be subject to the exclusive jurisdiction of Nigerian courts.
22. Version Control
This Terms of Use was last updated on 1st January 2025 by Pickki Logistics Limited.