Pickki Logistics Limited (Pickki, we, us, or our) operates a platform enabling users to request, purchase, and receive delivery of items from service providers (Services). Transparency is a core value at Pickki, and we are committed to safeguarding your privacy. This Privacy Policy (Policy) explains how we collect, use, and share your personal information—defined as any data that identifies you, including but not limited to your name, email address, phone number, and other relevant details. By using our Services, you (User) agree to the terms outlined in this Policy and our [Terms of Use]. We encourage you to review both documents carefully to understand your rights and our responsibilities regarding your personal data. For questions or concerns about this Policy, please contact us at Pickkidelivery@gmail.com.

1. Notification of Changes to Privacy Policy

Pickki Logistics Limited (Pickki, we, us, or our) is committed to maintaining transparency and compliance with data protection regulations, including the Nigeria Data Protection Regulation (NDPR). This Privacy Policy is reviewed annually to ensure alignment with legal standards and best practices. However, as technology, laws, and our services evolve, we may update this Policy periodically. Any changes will be published on our website and mobile applications, and we encourage you to review this Policy regularly.

2. Collecting Your Personal Information

We collect only the essential personal data required to deliver our services effectively. Your information may be collected when you:

1. * Purchase a product or service from us.
2. * Register for an account (e.g., name, phone number, email, address).
3. * Subscribe to newsletters or promotional communications.
4. * Contact us with inquiries, feedback, or complaints.
5. * Participate in surveys, promotions, or marketing campaigns.
6. * Use our website, app, or other services.
7. * Browse our platforms (via cookies and tracking technologies).

With your consent or where permitted by law, we may also obtain data from third parties, including:

1. * Fraud prevention agencies
2. * Business directories
3. * Credit reference agencies

3. Understanding Your Preferences (Use of Cookies & Tracking)

We use cookies (small text files) and web beacons to:

1. * Enhance website functionality and personalization.
2. * Analyze user behavior to improve services.
3. * Remember your preferences (e.g., login details).

Your Control Over Cookies:

1. * You can disable cookies in your browser settings, but this may limit website performance.
2. * Cookies do not reveal your identity or damage your device.

4. How We Use Your Personal Information

We process your data to:

1. 1. Deliver services (e.g., facilitating orders and deliveries).
2. 2. Improve user experience (e.g., personalized recommendations).
3. 3. Comply with legal obligations (e.g., fraud prevention, regulatory requirements)..
4. 4. Communicate with you (e.g., updates, promotions, customer support).
5. 5. Conduct research & development (e.g., surveys, service enhancements).
6. 6. Process payments securely.
7. 7. Prevent fraud and illegal activities.
8. 8. Share aggregated insights with vendors (non-identifiable data).
9. 9. Fulfill any other purpose with your consent.

5. Your Consent & Rights

By signing our Consent Form, clicking Accept, or using Pickki’s services, you agree to:

1. * The collection, processing, and storage of your personal data (e.g., name, contact details, order history).
2. * Receiving communications related to our services.

Opting Out:

You may withdraw consent at any time by:

1. * Emailing us at Pickkidelivery@gmail.com
2. * Submitting a Data Subject Request Form

If you do not agree with this Policy, please refrain from using Pickki’s services.

6. Lawful Basis for Processing Data

We process your personal data under the following legal grounds:

1. * Contractual necessity (e.g., name, address, phone number to fulfill orders/deliveries).
2. * Legal compliance (e.g., fraud prevention under NDPR).
3. * Consent (e.g., marketing communications, surveys).

7. How We Collect Your Personal Information

We gather data through:

1. * Direct interactions: Forms, promotions, customer support requests.
2. * Automated technologies: Cookies, device analytics (see Section 3).
3. * Third parties: Payment processors, fraud prevention agencies, or social media platforms (with your authorization).

8. Types of Personal Information Collected

We limit collection to essential data, including:

1. 1. Account details: Name, age, gender, email, phone number, address.
2. 2. Order history: Delivery locations, transaction timestamps.
3. 3. Device data: OS, IP address, device identifiers.
4. 4. Payment information: Encrypted card/bank details (processed via secure third parties).
5. 5. Social media: Data shared via linked platforms (e.g., Facebook, Twitter).
6. 6. Survey responses: Optional demographics (e.g., profession, income).

Note: For third-party data (e.g., family/friends’ details), we assume you obtained their consent.

9. Third-Party Technologies

1. * External services (e.g., Facebook, payment gateways) operate under their own privacy policies.
2. * We disclaim liability for third-party practices but welcome feedback about linked sites.
3. * Review third-party terms before sharing data.

10. Location Services

1. * Purpose: To recommend nearby service providers.
2. * Data collected: GPS, Wi-Fi metadata (MAC address, SSID), IP-based location.
3. * Control: Adjust permissions anytime via device settings.

11. Communications

1. 1. Recorded calls/messages (via Pickki Platform) are stored for:
1. * Quality assurance.
2. * Fraud prevention.
3. * Service improvement.
2. 2. By using this feature, you consent to such recordings.

12. Surveys

1. * Participation is optional.
2. * Demographic data (e.g., ethnicity, income) is anonymized where possible.

13. Data Sharing & Disclosures

We do not sell your data but may share it with:

1. * Subsidiaries and trusted vendors (for service delivery).
2. * Legal authorities (if required by law).
3. * Fraud prevention agencies.
4. * Debt collectors (for unresolved payments).

Safeguards: Contracts ensure third parties comply with NDPR.

14. Disclaimer

1. * Pickki facilitates transactions but does not guarantee service providers’ representations.
2. * Liability is limited to order fulfillment and delivery.

15. Storage & Security

1. * Encrypted servers (hosted in USA).
2. * Protection measures: SSL encryption, access controls.
3. * User responsibility: Safeguard login credentials.

16. Retention Period

Data is retained:

1. * 6 years post last activity.
2. * Until deletion request (unless legal exceptions apply).
3. * Immediately upon proof of death.

17. Direct Marketing

1. * Opt-in for promotions via email/SMS.
2. * Unsubscribe anytime (links in messages or email Pickkidelivery@gmail.com).

18. External Links

1. * Hyperlinks to third-party sites are not endorsed by Pickki.
2. * Review their policies before sharing data.

19. Your Rights

You may request to:

1. * Access, correct, or delete your data.
2. * Restrict processing or data portability.
3. * Withdraw consent (email Pickkidelivery@gmail.com or submit a Data Subject Request Form).

Note: We may retain data for legal/compliance reasons.

20. Governing Law

1. * NDPR 2019 & NDPA 2023.
2. * Nigerian law governs disputes.

Last Updated: 1st January 2025