What gets deleted
- Your profile and login, so you are signed out everywhere and can't sign back in.
- Saved addresses, favorites, carts and push notification settings.
- For merchants: every location under your login, its staff accounts, and all menus, categories and options.
What we keep, and for how long
- A private backup of your account for 14 days, so we can settle a dispute or put right a mistake. After that it is permanently deleted.
- Orders, payments and wallet transactions stay in our financial records, as the law and our accounting require. Your name, email and phone number are removed from them when the backup is deleted.
Before you start
- Merchants and riders: finish any orders in progress and withdraw your wallet balance first. We can't delete an account that still holds money.
- A request is checked by our team, usually within a few working days, and we'll email you when it's done.
- You can sign up again afterwards with the same email or phone number. It starts fresh.
Questions? Contact us or read our privacy policy.